Update date：2023/11/01
Effective date：2023/11/11
Novosolar is a product developed by Shenzhen Novoage Co., Ltd. (located at Building 1, 412, Xinyi Lingyu R&D Center, No. 30 Honglang North Second Road, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen). The power station monitoring and maintenance products provided by us or Langwo (hereinafter referred to as "we" or "Langwo"). To illustrate how Novosolar collects, uses, and stores your personal information and what rights you have, we will use this guide to explain the relevant matters to you, including the following key points：
It should be noted that obtaining specific sensitive permissions does not necessarily mean that we will collect your relevant information; Even if we have obtained sensitive permissions, we will only collect your relevant information within the necessary scope and in accordance with this guide during your use of relevant services or functions.
If you would like to learn more detailed information, please read the corresponding chapters according to the following index:
During your use of the Novosolar service, we will collect and use information that you proactively provide or generate as a result of using the service as follows：
1.1 When you register for the Novosolar service, we will collect and use your name, phone number, or email address. Collecting this information is to help you complete Novosolar registration and other functions, and to protect the security of your Novosolar account. If you do not provide such information, you may not be able to use our services properly. You can also choose to fill in your username and other information according to your own needs.
1.2 When you use the Novosolar service, in order to ensure your normal use of our service, maintain the normal operation of our service, improve and optimize our service experience, and ensure the security of your account, we will collect and use your device type number, operating system, unique device identifier (Android end such as Android ID/OAID/MEID/BSSID, iOS end such as IDFA before iOS 14.5), login IP address, MAC address, Novosolar software version number, network access method, type and status, network quality data, acceleration sensor, gravity sensor, operation log, service log information (such as when you are in the Novosolar provides log information such as search, viewing operation records, service failure information, referral website, etc. At the same time, in order to prevent viruses, trojans, or other malicious programs and websites, we may collect information on applications installed on your device, running process information, or data stored in the device's memory to prevent the leakage of your personal information.
1.3 When using the monitoring function, in order for you to see complete monitoring data, we need to collect the serial numbers of the collector and its sub devices (such as inverters, meters, etc.) under the power station. At the same time, our monitoring system will collect the upload data of the collector and its sub devices every 5 minutes to complete the necessary data statistics and analysis functions. In addition, we will collect the following telemetry data, including equipment serial numbers, equipment status, and alarm codes, for manufacturers to diagnose equipment failures and provide support and services to quickly solve problems.
1.4 When you create a power station, you need to enter the station name,region, installed capacity,address,GPS location, etc. These information will be uploaded and stored on our server so that you can log in to Novosolar on other devices When using this information. You can also modify this information at any time. During the process of network configuration for the device, the device itself will store accounts and passwords for managing the device, which will be used for credential verification when managing the device. The account and password are only stored on the device, and the password is stored in an irreversible encryption method.
1.5 When you contact our customer service, we may require you to provide necessary personal information for identity verification to ensure the security of your account. In order to provide services according to your demands, after obtaining your authorization, human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures as much as possible to ensure the security and confidentiality of your information, and use it within the necessary scope. We may also keep your contact information (phone number, WeChat ID, QQ number, or other contact information you use or voluntarily provide), your communication records and content with us, and other necessary information to provide and record customer service for you.
1.6 In addition, according to relevant laws, regulations, and national standards, in the following situations, we may process your relevant personal information without seeking your authorization and consent：
a) Necessary for personal information processors to fulfill legal obligations or duties;
b) Necessary for the conclusion and performance of the contract to which you are a party;
c) Necessary for responding to sudden public health emergencies or in emergency situations to protect the life, health, and property safety of natural persons;
d) Handle personal information that you have publicly disclosed or other legally disclosed within a reasonable range in accordance with the law;
e) Other circumstances stipulated by laws and administrative regulations.
1.7 To ensure the security of our services and help us better understand the operation of our applications, we may record relevant information, such as the frequency of your use of the application, crash data, overall usage, performance data, and the source of the application. We will not merge the information stored in our analysis software with any personally identifiable information you provide in the application.
1.8 If our use of your personal information goes beyond the purpose authorized by you and has a direct or reasonable association, we will inform you again and obtain your explicit consent before using your personal information.
1.9 Please note that currently Novosolar will not proactively obtain your personal information from third parties outside Shenzhen Novoage Co., Ltd. If in the future, it is necessary to indirectly obtain your personal information from a third party for business development, we will inform you of the source, type, and scope of use of your personal information before obtaining it. If Novosolar's personal information processing activities for conducting business exceed the scope of your original authorization and consent when providing personal information to a third party, we will obtain your explicit consent before processing your personal information.
In addition, we will strictly comply with relevant laws and regulations, and require third parties to ensure the legality of the information they prov
1.10 To ensure the normal and efficient operation of websites or mobile applications, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you eliminate the need to repeatedly fill in personal information, enter search content, and follow steps and processes (such as form filling, search records). You can manage or delete cookies according to your preferences. Most browsers or mobile operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile operating system settings. But you may not be able to fully experience some of our convenient and secure service features as a result.
1.11 Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service is not informed of the processing rules for collecting and using your information in the aforementioned instructions, we will inform you of the scope, purpose, and method of information collection through page prompts, interactive processes, website announcements, and other means to obtain your consent.
We will store the personal information of users collected within China in accordance with laws and regulations. If your personal information storage location is transferred from within China to overseas, we will strictly follow the legal provisions.
Generally speaking, we only retain your personal information for the time necessary to achieve the purpose and for the retention period specified by laws and administrative regulations, such as:
Mobile phone number or email: If you need to use the Novosolar service, we need to always save your mobile phone number or email (including the initial registered phone number, bound phone number, initial registered email, bound email, etc.) to ensure that you can use the service normally. After you cancel your Novosolar account, we will delete the corresponding information in accordance with the law;
Power Station Information: When you create power station information, we need to save your power station information to ensure your normal use of monitoring functions. When you delete your power station information, we will delete the corresponding information.
When our products or services cease operation, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize it within a reasonable period of time. (The term "anonymization" in this guideline refers to the process of using technical processing of personal information to make the subject of personal information unrecognizable and the processed information unrecoverable. The information obtained from anonymization of personal information does not belong to personal information.)
We strive to provide security for user information to prevent loss, improper use, tampering, unauthorized access, or disclosure of information.
We will use various security measures within a reasonable level of security to ensure the security of information. For example, we will use encryption techniques (such as SSL), de identification, anonymization, and other means to protect your personal information.
We enhance the security capabilities of the software installed on your device through continuously improving technological means to prevent the leakage of your personal information. For example, in order to ensure secure transmission, we will perform some information encryption work locally on your device; To prevent viruses, trojans, or other malicious programs or websites, we may inquire about the application information installed on your device, running process information, or data stored in the device's memory; In order to prevent illegal activities such as fraud, account theft, and impersonation, and to conduct security checks, data such as unique device identifiers, login IP addresses, operation logs, and location information may be analyzed and utilized for the purpose of taking security measures or providing security reminders.
We establish specialized management systems, operating procedures, and organizations to ensure information security. For example, we strictly limit the scope of personnel accessing information, require them to comply with confidentiality obligations, and conduct audits. In addition, Yingzhen will establish an independent organization mainly composed of external members to supervise the protection of our personal information.
If a personal information leakage or other security incident occurs, we will activate emergency plans and remedial measures to prevent the escalation of the security incident, and fulfill relevant reporting and notification obligations in accordance with the law.
At present, Novosolar has passed the national network security level protection (Level 3) classification, filing, and annual evaluation. In terms of information security, it has met the requirements of international authoritative certification standards such as ISO27001 and has obtained corresponding certification.
We will do our best to protect your personal information. We also ask you to understand that no security measures can be flawless.
4.1 In order to provide good after-sales service for equipment, equipment manufacturers and their distributors can view your power station through functions such as equipment library and products. The specific operation method is to click "View System" in the equipment list of equipment library and products. We will use read-only permissions to authorize the power station to equipment manufacturers and their distributors. You can also see authorized equipment manufacturers and their distributors in "Power Station Details - Authorization Information". If you do not want these merchants to see your power station, you can delete these merchants in "Power Station Details - Authorization Information". If you do not want equipment manufacturers and their distributors to view your power station again by clicking "View System", you can open "Power Station Authorization Restrictions" in "Power Station Details - Power Station Settings". In this way, equipment manufacturers and their distributors will not be able to view your power station unless you proactively authorize it.
4.2 To ensure the implementation of some independent functions and enable you to use and enjoy more services and features, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using these SDKs. For more information on the purpose, method, and scope of SDK processing personal information, please refer to the 《Third Party Information Sharing Checklist》.
With the continuous development of our business, we may engage in mergers, divisions, and other transactions. If it involves the transfer of personal information, we will inform you of the relevant situation and continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this guide, or require new processors to continue to protect your personal information.
During your use of Novosolar, in order to make it more convenient for you to access, copy, correct, and delete your personal information, and to protect your right to withdraw your consent to personal information processing and cancel your account, we have provided you with corresponding operation settings in the product design. You can refer to the following guidelines for operation. In addition, we have set up channels for complaints, reports, and requests for explanations, and your opinions and requests will be promptly addressed.
Please note that there may be differences in operation settings between different operating systems and different versions of Novosolar software; In addition, to optimize your user experience, we may also make adjustments to the operation settings. Therefore, the following guidelines are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the disclosure method in Article 8 of these rules.
1）After entering Novosolar, click on "Me";
1）After entering Novosolar, click on "Me";
1）After entering Novosolar, open the list of my power stations and click on the "..." icon in the upper right corner;
2）Click "Delete Power Station".
1）After entering Novosolar, click on "Me";
2）Click on "Personal Settings";
3）Click on "Modify avatar icon";
4）Perform corrective actions.
1）After entering Novosolar, click on "Me";
2）Click on "Personal Settings";
3）Click "Change Password" or "Change Avatar Icon";
4）Perform corrective actions.
1）After entering Novosolar, click on "Me";
2）Click "Account cancellation".
Note: After you cancel your account, we will retain your relevant information in accordance with the provisions of laws and regulations such as the Cybersecurity Law of the People's Republic of China; After exceeding the necessary retention period, we will delete or anonymize your personal information.
1）After entering Novosolar, click on "Me";
2）Click on "About";
3）Click "Contact Us";
3）Click the "Copy Email Button";
4）Send us an email via email address.
We may revise this guideline in a timely manner. When there are significant changes to the terms of the guidelines, we will display the updated guidelines to you through push notifications, pop ups, or other appropriate forms that comply with legal requirements when you log in and update the version.
Under certain specific services or features of Novosolar, we may also inform you of the purpose, method, or scope of processing personal information through interactive copywriting, product interfaces, or pop ups. If the content of the separate notification is inconsistent with this guide, the content of the separate notification shall prevail.
We have established a dedicated personal information protection team and a person in charge of personal information protection. If you have any questions, complaints, or suggestions about this privacy policy or personal information protection, you can contact us through any of the following methods:
1）Contact us by phone: 400-966-9990
2）Send your question to service@novoage.cn ;
We will review the issues involved as soon as possible and respond within fifteen days of receiving your complaint feedback.